Lead Generators & Managers
We don’t just get you leads — we turn them into bookings.
Our services
Leads management & Medical Call Center
Every lead — whether it comes from a call, form, email, or social media — has a short window of opportunity. If you’re not following up fast, someone else will.
At Lauzon Communication, we make sure no lead goes cold.
Our trained patient experience specialists follow up within minutes, not days. We connect, qualify, and book — all while representing your clinic with professionalism and warmth.
What we offer:
—Lead response in real time
—Personalized follow-ups (calls, texts, emails)
—Conversion-focused scripts tailored to your services, surgeries and medical treatments.
—Full integration with your scheduling system, DME and phone lines.
Because in healthcare, the first impression starts before the first appointment.
Patient Follow-Up
We ensure timely follow-ups for your patients, including post-operative care and annual check-ups. Our dedicated system sends reminders and personalized communications to keep patients engaged and compliant with their treatment plans. This proactive approach improves patient outcomes and strengthens long-term relationships with your clinic.
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Our team speaks your language — medical, professional, and human.
Our receptionists aren’t medical professionals — and we’re transparent about that.
But they’re specially trained to clearly explain procedures, timelines, and patient expectations with accuracy, empathy, and professionalism.We tailor our scripts and communication to reflect your clinic’s specific protocols and tone, ensuring every patient feels guided and well-informed.
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We book directly in your system — like we’re right at your front desk. Phone lines, DME, CRM — it’s all connected in real time.
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We’re proudly based in Québec — which means we understand the local market and offer fully bilingual service (English & French).
For international clinics, working with us often comes with a built-in savings thanks to the favorable CAD vs. USD exchange rate — same premium service, at a better cost.
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Qualified leads are essential for your clinic’s growth. They represent patients who are genuinely interested and ready to take the next step. Proper lead management ensures timely follow-up, personalized communication, and higher appointment conversion rates. By optimizing your lead process, you increase patient acquisition and build lasting relationships.
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Accurate patient file creation and thorough documentation are the foundation of quality care. Properly opening and maintaining patient records ensures all clinical information, consent forms, and treatment histories are organized and easily accessible. This not only supports efficient workflow but also guarantees compliance with legal and medical standards.
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When you partner with us, you get a dedicated team that truly understands your field. Whether you are in dermatology, plastic surgery, orthopedics, hormonal medicine, hand surgery, or others, our experts know your specialty inside and out.
Our personalized approach ensures that your clinic receives tailored support and specialized knowledge to optimize patient experience and clinic performance.
Billing and Insurance Coordination
We handle your clinic’s billing and insurance processes with precision and clarity. From verifying patient coverage to managing claims and payments, our team ensures a smooth, compliant, and stress-free experience for both your staff and your patients. We help reduce errors, accelerate reimbursements, and improve overall financial efficiency.
Social Media Management & Direct Conversion into Your Calendar
We don’t just manage your social media — we turn engagement into booked appointments.
Our team handles your content, messages, and lead follow-up, ensuring that every qualified inquiry is nurtured and converted directly into your clinic’s schedule. From awareness to action, we bridge the gap between visibility and patient booking.