Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
A practical 40-page guide to help medical receptionists and administrative staff turn more phone calls into booked appointments.
Written by Jolyane Lauzon, who has 11 years of experience with private clinics and still works the front desk every day.
What’s inside:
5 proven strategies to convert calls into appointments
The first 10 seconds: how to make a strong first impression on the phone
“How much does it cost?”: how to answer without losing the patient
Hesitant patients: how to reassure them and build trust
Guiding to the booking: how to close the call naturally, without pressure
Follow-ups: how to stay in touch with patients who didn’t book right away
Real examples and ready-to-use phrases you can apply the next day
For: receptionists, patient coordinators, office managers and clinic owners.
📘 This version is written in French.
💾 Instant PDF download after purchase.
A practical 40-page guide to help medical receptionists and administrative staff turn more phone calls into booked appointments.
Written by Jolyane Lauzon, who has 11 years of experience with private clinics and still works the front desk every day.
What’s inside:
5 proven strategies to convert calls into appointments
The first 10 seconds: how to make a strong first impression on the phone
“How much does it cost?”: how to answer without losing the patient
Hesitant patients: how to reassure them and build trust
Guiding to the booking: how to close the call naturally, without pressure
Follow-ups: how to stay in touch with patients who didn’t book right away
Real examples and ready-to-use phrases you can apply the next day
For: receptionists, patient coordinators, office managers and clinic owners.
📘 This version is written in French.
💾 Instant PDF download after purchase.